This Privacy Policy explains how queen.ph collects, uses, stores, and protects the personal information of registered players and visitors to queenph.co. We are committed to safeguarding your privacy in accordance with Philippine data protection law.
queen.ph ("the Platform," "we," "us," "our") operates the online gaming website at queenph.co and is committed to protecting the personal data of all individuals who interact with our services. This Privacy Policy describes our data handling practices in detail and is intended to comply with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal information collected from players registered on queen.ph, visitors who browse queenph.co without registering, and individuals who contact our support team. By using the Platform or registering an account, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.
Philippine Law: queen.ph processes personal data in compliance with the Data Privacy Act of 2012 (RA 10173) and operates within the PAGCOR-regulated gaming framework. Our data practices reflect both regulatory requirements and our commitment to treating Filipino players' personal information with integrity and respect.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, queen.ph is the Personal Information Controller responsible for the personal data collected through queenph.co and its associated services.
Questions regarding this Privacy Policy, requests to exercise your data subject rights, or any data protection concerns may be directed to our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.
queen.ph collects personal data through several channels: directly from you during registration and account use, automatically through your use of the Platform, and from third-party payment and identity verification providers. The categories of personal data we collect include:
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government ID type and number, photograph (for KYC) | Registration form; KYC submission |
| Contact Data | Email address, Philippine mobile number, residential address | Registration form; account updates |
| Financial Data | GCash account reference, PayMaya reference, bank account name and last digits, transaction history, deposit and withdrawal records | Payment gateway integrations; transaction processing |
| Gaming Data | Game session history, bet amounts, game outcomes, bonus activity, account balance history | Platform game servers; account activity logs |
| Technical Data | IP address, device type and operating system, browser type, session timestamps, cookie identifiers | Automatic collection via server logs and cookies |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Live chat system; email |
queen.ph does not collect or store full payment card numbers, full GCash PINs, or complete online banking passwords. Financial transaction processing is handled through certified third-party payment gateways that are independently PCI-DSS compliant.
queen.ph processes personal data only for specific, explicit, and legitimate purposes. The primary purposes for which we use your personal data are as follows:
Under the Data Privacy Act of 2012, queen.ph relies on the following lawful bases for processing your personal data:
queen.ph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to any applicable legal or regulatory retention requirements. The following general retention periods apply:
After applicable retention periods expire, personal data is securely deleted or anonymized in accordance with queen.ph's data disposal procedures.
queen.ph implements a range of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:
While we implement rigorous security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials, including your password and 2FA codes. Do not share your queen.ph login details with any third party.
Under the Data Privacy Act of 2012, registered data subjects in the Philippines have the following rights with respect to their personal data held by queen.ph:
To exercise any of the above rights, please contact the queen.ph Data Protection Officer using the contact details in Section 13. We will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the timelines prescribed by the Data Privacy Act of 2012.
queen.ph does not knowingly collect personal data from persons under 21 years of age. The Platform is strictly restricted to adults meeting the PAGCOR-mandated minimum age requirement of 21 years. Age verification is conducted as part of the mandatory KYC process for all registrations.
If queen.ph becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, the data reviewed in accordance with applicable law, and, where appropriate, deleted. If you believe that a minor has registered on queen.ph, please contact our support team or DPO immediately.
queen.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or regulatory guidance. Material changes will be notified to registered players via email or prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.
We recommend that all players review this Privacy Policy periodically. Your continued use of queen.ph following any amendment constitutes your acknowledgment of the updated Policy.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a data protection concern, please contact the queen.ph Data Protection Officer:
We endeavour to respond to all privacy-related inquiries within fifteen (15) business days. For formal data subject rights requests, the statutory response period under the Data Privacy Act of 2012 is thirty (30) days from receipt of a verified request.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
queen.ph will never contact you unsolicited to request your full password, complete GCash PIN, or government ID number via any channel. If you receive such a request claiming to be from queen.ph, do not respond and report it to our DPO immediately.
Every piece of data transmitted between your device and queen.ph — including your login credentials, personal details, and GCash transaction references — is protected by industry-standard 256-bit SSL/TLS encryption at all times.
queen.ph processes all personal data in compliance with RA 10173 — the Philippine Data Privacy Act of 2012. A designated Data Protection Officer oversees compliance and handles all data subject rights requests from Filipino players.
queen.ph never sells your personal data to third-party advertisers, data brokers, or marketing platforms. Data sharing is limited to regulated payment processors, licensed KYC providers, and PAGCOR compliance requirements — nothing more.
Filipino players have full data subject rights under the Data Privacy Act — access, correction, deletion, portability, and the right to object. queen.ph responds to all verified data rights requests within 30 days and provides a clear DPO contact point.
No personal data is knowingly collected from persons under 21. KYC age verification is mandatory for all queen.ph registrations. Accounts belonging to underage individuals are immediately suspended and data handled in accordance with applicable law.
queen.ph retains personal data only as long as required by PAGCOR licensing and AMLA obligations — typically five years after account closure. After applicable retention periods expire, data is securely deleted or anonymized under documented disposal procedures.
queen.ph is built on trust. Data Privacy Act compliant, PAGCOR-regulated, and designed specifically for Filipino players who deserve a platform that respects their information as much as it respects their time and money. 500+ games. Instant GCash payouts. Your privacy protected.